Do I need to create an account to order on Rivieras website? 

Why create an account? 

How do I create an account? 

How do Rivieras use my personal information?

How do I cancel my account on Rivieras website?

• It's possible to order without creating a personal account. You just need to fill the information form when finalizing your order, choose the shipping and payment methods and pay your order. You can save your delivery and billing addresses for further use. • You can also subscribe to the newsletter at this step. • The return and exchange policy is exactly the same. 

When you log into your account,you can access to your order history and pending orders, manage your exchanges and returns, delivery and shipping addresses, manage your subscription to the newsletter and receive special offers.  r

• You can either create an account before shopping or during the completion of your order.• In all cases, after filling the form with your email address and the password of your choice, you receive an activation email. At this step, please check your spam folder to see if the activation email was filtered and make sure to register our email address for further communication.  

• Under any circumstances your personal information will be sold or gave away to any other company by Rivieras. Rivieras shall save this information and shall only use it with a view to guarantee secure delivery. Please refer to our CGV for further detail.

If you want to cancel your account on Rivieras website, please get in touch with the customer service by email.


How to order on your website?

I am having difficulties with ordering, who can help me? 

How to cancel or modify my order? 

How long will it take to receive my order? 

How to follow my order's status? 

Where do I get my bill? 

What happens if my order does not correspond to what I bought? 

• From the header main menu, you can shop Rivieras products by clicking on  Men or Women section for adult's model and Kid section for kid's model. • In those sections, many filters can help you to refine your search by color, size, material, etc.• You can also use the Search tool situated in the header menu to find a specific product.

The easiest way to solve the problem is to get in touch with the customer service by email, by phone +33 9 50 23 57 03.

• In that case, please contact us as soon as possible during the Rivieras customer serviceavailabilities. • We cannot guarantee that we can still modify it, but we will do our best to do so. If your order includes mistakes (address, product reference or quantity), we shall also try to modify it before it is ready to be sent. If, unfortunately, we cannot modify your order, we will cancel it and you will be able to reorder.• In all cases, please note that once you have received your tracking number, we won’t be able to intervene, as it means that your order's delivery is already being processed.

• The time of delivery starts on receipt of your tracking number. Usually, your parcel will be processed by our dispatch services on the same day (except on Saturday, Sunday and Bank Holidays).  • Please note that the time of processing may be extended to 72 hours in period of mass orders. Please be sure that we always do our best to send orders as soon as possible after validation.

• The order's confirmation received by email means that your order is starting to be prepared. The shipping will also be confirmed in another email mentioning the tracking number. • Just click on "View my order" to follow the status or log into your account. 

As soon as your payment is confirmed, you receive your receipt and your order's number by email. Your receipt is also sent with your order. 

In this case, we'll do our best to correct the mistake as soon as possible. If you notice any mistake, please contact us as soon as possible during the Rivieras customer service availabilities. 


Which payment methods do you accept? 

Is it safe to buy online?

In which currency will I be charged ?

Do I have to pay custom duties or import taxes? 

My payment has been refused, how can you help me? 

We accept Paypal and credit cards: Visa, Mastercard and American Express. 

• We use two major means of payment among the most secure, Paypal and credit cards. You will find extensive information about these processes in the Secure Payment section in the footer's main menu. • Please be aware that, for your first order, we shall check your identity in order to ensure the validity of your credit card. According to your banking establishment, other verifications may be required.Please refer to our CGV. • Please note that the credit cart used for your transactions must have been delivered in the same country as the order is made.

• The final price is always determined and invoiced in Euro. All prices listed in foreign currencies are calculated according to the current exchange rate, and are approximate and purely indicative. • These prices shall only give you an idea of the final price in the currency of your country, and are subject to potential additional fees, for example bank charges.

• For deliveries in France, Monaco and countries in the European Union, the final price includes VAT and the orders are exempted from customs and import duties. • For countries out of the European Union, the order addresses are likely to pay charges. Please note that Rivieras don't have any control over these charges and cannot give details about the costs, as customs rules vary from one country to another. You should contact the custom services of your country to evaluate the cost before ordering on the website. • Please note that if you refuse to pay the possible customs and import duties, we will not be able to refund your order. If you do not live in the European Union, you must seek custom information before ordering.

Please get in touch with the customer service by email.


In which countries do you ship? 

How long will it take to receive my order?

How much will the shipping expenses cost?

Please note that Colissimo and FedEx deliver only on working days before 1pm. Please make sure that someone is available to receive your parcel at your delivery address. 

You will find the complete list of our countries of delivery in the Delivery section situated in the footer's main menu.

The time of delivery starts on receipt of your tracking number. Usually, your parcel will be processed by our dispatch services on the same day (except on Saturday, Sunday and Bank Holidays). However, the time of processing may be extended to 72 hours in period of mass orders. Please be sure that we always do our best to send orders as soon as possible after validation.

The shipping expenses shall vary according to the destination of the parcel and the number of pairs purchased:France & Monaco with Colissimo: free delivery for standard delivery within 2-3 working days. And from €5 for express delivery.Europe E.U with FedEx: from €10 for express delivery within 1-3 working days. For overnight delivery, your order shall be completed before 12:00. (GMT+1).Europe Non E.U: from €15 for express delivery within 1-3 working days. For overnight delivery, your order shall be completed before 12:00. (GMT+1).North America with FedEx: from €10 for express delivery within 1-3 working days. For overnight delivery, your order has to be completed before 12:00. (GMT+1). Asia & Oceania with FedEx: from €15 for express delivery within 2-4 working days.Middle East with FedEx: from €15 for express delivery within 2-4 working days.Overseas with Colissimo: from €15 for express delivery within 2-4 working days.Rest of the world with FedEx: from €20 for express delivery within 2-4 working days.The exact amount of the shipping expenses will be communicated before completion of the order.

Return & Exchange

Which items are returnable?

Which items are non-refundable?

Is there any charge for return?

Defective items 

How do I return?

How do I exchange one or several items from my order? 

How soon will I get my refund?

Can I return or exchange a product in a Rivieras store or point of sale?

• Within 14 days after receipt of your shipment• In original condition• Unwashed and unworn• In the original packaging

Gifts or promotional items

• The client is responsible for the return shipping charges, except if mistake on your order from part of Rivieras or in case of defective product.• Original shipping charges are non-refundable. • Each return shall be sent by registered post with acknowledgement of receipt or a tracking number and must clearly indicate “Returned Goods” for the customs services. 

• You may seek reimbursement or exchange for any defective product and shall return the item(s) within 14 working days after receipt of the order. • You will be fully reimbursed, including the return fees.

• The products must be returned to the following address : Groupe JAJ, 25 rue de Romainville, 93100 Montreuil FRANCE • The buyer must attach a copy of order's invoice inside the return package. 

• In case of exchange, you also have 14 days working days after receipt of the order to return the item(s).• Please specify on your copy of invoice inside your package the model, size, and color you want in exchange. • The exchange model must be at an equivalent price.  

• Once your return is received and inspected, we will send you an email to notify that we have received your item. We will also notify you of the approval or rejection of your refund.• If you are approved, then your refund will be processed and a credit will automatically be applied on the original method of payment, within 10 business days.

Unfortunately, this is not possible, you need to use the dedicated online form to exchange or return a product bought on the Rivieras website. 


How do I subscribe to the Rivieras newsletter? 

How to unsubscribe from the Rivieras newsletter?


• You can register your email address in the blank field situated on the home page (footer right). • You can also choose to register or not when processing to your order (please make sure to uncheck the box if you don't want to subscribe to the Rivieras Newsletter).

• If you don't have a client account, just click on the unsubscribe link at the bottom of our newsletter. • If you have an account on the website, you can unsubscribe directly from your account. 

In accordance with the "Database and Privacy" law, Number 78-17 of January 6, 1978, concerning data processing and privacy, we inform persons providing personal data on our site of their rights, specifically their rights of access and updating.


How Rivieras shoes are made?

How should I clean Rivieras shoes? 

Rivieras shoes are manufactured by artisans who are the guarantee of a traditional hand-crafted savoir-faire. The use of natural fabrics, assembled by hand in our workshops, implies sometimes small differences from a pair to another. With great concern for authenticity, Rivieras has chosen to use traditional 50’s manufacturing practices. We are bringing the greatest care to quality control of our production, to make each pair of shoe the charm and the unicity of each pair of Rivieras. 

• Cotton mesh and cotton canvas models: we recommend to remove the leather insole from the shoes, then remove the dust with a soft brush. You can hand-wash your shoes with cool water or machine wash on delicate, max 30°. • Suede and leather models: we recommend the use of appropriate suede and leather protectors. 

Rivieras Customer Service

Email Adress:

Customer Service Hours :
10-1p.m / 2-6p.m

For emails and product return
from our E-Shop:

Rivieras Leisure Shoes - Groupe JAJ
25 Rue de Romainville
93100 Montreuil, France