Which items are returnable?
Which items are non-refundable?
Is there any charge for return?
Defective items ?
How do I return?
How soon will I get my refund?
Still having questions?
• Within 14 days after receipt of your shipment
• Unwashed and unworn
• In the original packaging
• Gifts or promotional items
• The client is responsible for the return shipping charges, except if mistake on your order from part of Rivieras or in case of defective product.
• Original shipping charges are non-refundable.
• Each return shall be sent by registered post with acknowledgement of receipt or a tracking number and must clearly indicate “Returned Goods” for the customs services. And must mentioned the annotation "NO CUSTOM VALUE".
• You may seek reimbursement for any defective product and shall return the item(s) within 14 working days after receipt of the order.
• You will be fully reimbursed, including the return fees.
• The products must be returned to the following address : Groupe JAJ, 25 rue de Romainville, 93100 Montreuil FRANCE
• The buyer must attach a copy of order's invoice inside the return package.
• Once your return is received and inspected, we will send you an email to notify that we have received your item. We will also notify you of the approval or rejection of your refund.
• If you are approved, then your refund will be processed and a credit will automatically be applied on the original method of payment, within 10 business days.
Email us at email@example.com with your full name, order number and we will get back to you shortly.your full name, order number and we will get back to you shortly.